TERMS AND CONDITIONS – GOGSTAAD

1 Introduction

These Terms and Conditions (“Terms”) govern the use of the GoGstaad platform, including delivery

services taxi services, and any other services provided through the GoGstaad mobile application or

website (“Platform”). By using the Platform, users agree to be bound by these Terms.

2 Definitions

- “User” refers to any individual accessing or using the Platform.

- “Service Provider” refers to registered drivers, couriers, or service professionals offering services

via GoGstaad.

- “GoGstaad,” “we,” “our,” or “us” refers to the company operating the Platform.

3 Use of the Platform

Users must be at least 18 years old to use GoGstaad services. Users agree to provide accurate

information and comply with all applicable laws.

4 Ordering and Delivery

GoGstaad acts as an intermediary between Users and Service Providers. Delivery times are

estimates and not guaranteed. GoGstaad is not responsible for delays caused by weather, traffic,

or other external factors.

5 Taxi Services

Taxi fares are calculated based on distance, time, and applicable surcharges. A “Waiting Time Fee”

of CHF 80 per hour (pro? ?rated) applies when activated by the driver.

6 Payments

All payments must be made through approved payment methods on the Platform. Prices include

applicable taxes unless otherwise stated. Payments are final and non-refundable except in cases of

confirmed service errors.

7 Cancellations and Refunds

Users may cancel orders or rides according to the cancellation policies displayed on the Platform.

GoGstaad reserves the right to issue refunds at its sole discretion.

8 Responsibilities of Service Providers

Service Providers must follow all GoGstaad guidelines, including professionalism, punctuality, and

safety Service Providers are independent contractors and not employees of GoGstaad.9 Prohibition of Platform Bypass

Service Providers are strictly prohibited from soliciting Users to bypass the Platform for future

bookings Violations may result in account termination and legal action.

1 . Liability

GoGstaad is not liable for damages arising from:

- Actions of Service Providers,

- Delays or service disruptions,

- Incorrect or misleading information provided by Users.

Our liability is limited to the maximum extent permitted by Swiss law.

1 . Data Protection

GoGstaad complies with Swiss data protection legislation. User data is used only for service

delivery and internal improvements.

1 . Account Termination

GoGstaad may suspend or terminate accounts for violations of these Terms or misuse of the

Platform

1 . Changes to Terms

GoGstaad reserves the right to modify these Terms at any time. Continued use of the Platform

constitutes acceptance of updated Terms.

1 . Governing Law

These Terms are governed by Swiss law. Any disputes shall be resolved in the competent courts of

the Canton of Bern.

1 . Contact

For support or questions, contact: support@gogstaad.com